Refund policy

HDF Return & Refund Policy

Because High Desert Forms products are personal-care goods, all sales are final and we do not accept returns or exchanges for change of mind, scent preference, or products that have been opened or used.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at sales@highdesertforms.com. Include your order number and, when applicable, photos of the product and packaging so we can evaluate the issue.

If we made a mistake or your order was damaged in transit, we'll make it right with an appropriate replacement or refund. You will not be responsible for additional shipping costs resulting from an error on our part.

Custom and personalized products

Custom, personalized, private-label, event, and made-to-order products are final sale and cannot be returned or exchanged. If there is a problem with your custom order, please contact us so we can review it.

Refunds

When a refund is approved, it will be issued to your original payment method. Please allow time for your bank or credit card company to process and post the refund.

Questions about an order can be sent to sales@highdesertforms.com.